Terms and Conditions

Acceptance

All bookings accepted by Alpha Dive Centre (Company Reg No. CK97/40903/23) are subject to these Terms and Conditions that are deemed to have been accepted in full by the Client / Student. Payment of a Booking Fee, Dive Charter, Course or Rental Charge also indicates acceptance of these Terms and Conditions.

Reservations & Payment

Your booking is only confirmed following receipt of payment of the Booking Fee (50% non-refundable deposit). When a booking is made, 50% of the total charge (Booking Fee) is required in advance to confirm the reservation. The balance (if any), of the charge is to be paid on commencement of the rental period, charter service or course. If we do not receive full payment by this time, the reservation may be cancelled and the Booking Fee forfeited. The Client/Student may be liable for the balance of the booking fee and for any other costs involved in the attempt to re-let the gear or re-sell the space on the dive charter or course. When a booking is made less than 28 days prior to the arrival date, the full booking charge is required to confirm the reservation. Clients/Students wishing to extend their rental equipment rental period are required to give at least 2 days notice, subject to the item or an alternative being available.

Payment must be made in South African Rand (ZAR) and must be clear of all bank charges, exchange rate variations and any other deductions. We accept the following methods of payment: Bank to bank transfer to our account, Visa and MasterCard. Under no circumstances will a service/course/charter/ be provided until we have received cleared funds. Failure to pay in accordance with the agreed terms of payment may result in suspension of service delivery. We reserve the right to charge interest on overdue accounts at 4% above South African bank base rate and to seek payment in full for rental/courses during the suspension period. All rates are per course/unit/product/item and are subject to 14% VAT where applicable.

Cancellation Policy

Cancellations must be notified to us in writing. When notification of cancellation is received more than 14 days prior to the rental/course/dive charter date, all payments will be refunded after deducting the Booking Fee which is forfeited. When notification of cancellation is received less than 7 days prior to the arrival date, the Booking Fee is forfeited, and the refund of other payments is subject to the rental being re-let or the course/dive charter being re-sold. A rental / charter refund is less the rent/charter fee for any part of the contracted hiring / chartering during which the equipment/boat remains un-used. A change of rental / charter / course date by the Client/Student may be treated as cancellation and re-booking.

Equipment rentals

Rental gear can be collected after 08h00 Tuesday to Sunday. Rentals must be returned by 09h00 on the agreed and signed date. If there is a delay in returning the equipment beyond 09h00, a full day’s rental will be charged to the client / student / guest.

Property Use & Conditions

The Client/Student is responsible for taking all reasonable care of dive centre gear. All dive equipment must be left clean and tidy at the end of the rental/course period. No items may be removed from the equipment. The Client/Student will be responsible for making good any damage to the gear which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of the Client/Student. Such damage must be reported to us without delay. In the event that breakages or damage are discovered, or servicing required, after delivery of the rental gear, we will notify the Client/Student in writing within 7 days of delivery, providing detail of the issues and an invoice for the cost of rectifying them. Alpha Dive Centre will not be held responsible for any personal injury, loss or damage to personal effects howsoever arising from rental gear?

Smoking

Smoking is not permitted around the rented scuba and snorkel equipment.

Complaints

Any complaints must be made in writing immediately to Alpha Dive Centre. We shall not have any liability for any complaint received after the completion of the Course Period.

Alpha Dive Centre | PO Box 268 | Strand | 7139

Registered in RSA

Company Registration No: CK97/40903/23 | VAT Registration No: 4240177859